Terms of service
Version 1.0 — Last Updated: [26.11.2025]
Please read these Terms carefully, as they govern your use of our website and the purchase of any Goods through it. By accessing our Website or placing an Order, you confirm that you understand and agree to be bound by these Terms.
We may update these Terms from time to time. The most current version will always apply to your use of the Website and to any Order you place.
Nothing in these Terms affects your statutory legal rights.
1. DEFINITIONS
“Force Majeure Event”
Any event outside our reasonable control which prevents or delays us from meeting our obligations under these Terms.
“Goods”
The jewellery and related products made available for purchase on the Website.
“Order”
An order for Goods submitted through the Website.
“Website”
The website operated by ANJNA Limited at https://www.anjnalondon.com.
“Description”
The written and visual information relating to specific Goods on the Website.
“Terms”
These Terms of Service, as amended periodically.
2. WHO WE ARE & HOW TO CONTACT US
2.1. The Website is operated by ANJNA Limited, a company registered in England and Wales under company number 15267699 with its registered office at:
46 Syon Lane, Isleworth, Middlesex, England, TW7 5NQ
Our returns postal address is:
ANJNA Limited
501, 204 Great Portland Street
London, England, W1W 5QQ
(“ANJNA”, “we”, “our”, or “us”).
2.2. If you have any questions about these Terms or the Website, please contact us at:
📩 info@anjna.com
3. OTHER TERMS THAT APPLY
These Terms apply in addition to:
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Our Privacy Policy
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Our Delivery & Returns Policy
Both are available on the Website and incorporated by reference.
4. USE OF THE WEBSITE
4.1 Eligibility
You may use the Website only if you are:
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18 years of age or older; and
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acting as an individual consumer for personal, non-commercial use.
You must not use the Website to place fraudulent, false, or comparison purchases.
4.2 Website Availability
We do not guarantee continuous or uninterrupted access to the Website and may suspend or restrict access for business or security reasons.
4.3 Your Account
If you create an account, you must:
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provide accurate details and keep them updated;
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keep your login details secure;
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not allow anyone else to use your account.
You are responsible for all activity on your account unless caused by a security breach on our part. We may suspend or close your account if we suspect misuse.
4.4 Intellectual Property
All content on the Website is owned by or licensed to ANJNA Limited and is protected by intellectual property laws. You must not copy, reproduce, distribute, scrape, reverse engineer, or commercially exploit any part of the Website without our written consent.
4.5 Third-Party Links
Any third-party links on the Website are provided for convenience. We do not control or endorse these sites and are not responsible for their content.
4.6 Viruses & Security
We take reasonable steps to keep the Website secure but cannot guarantee it is free from viruses or vulnerabilities. You must not introduce malicious software or attempt to gain unauthorised access.
4.7 Linking to the Website
You may link to the Website only in a fair and legal manner that does not damage our reputation or imply endorsement. We may withdraw permission at any time.
5. ORDERING GOODS
5.1. Product listings on the Website are invitations to treat, not contractual offers. When you place an Order, you make an offer to purchase the Goods.
5.2. We will acknowledge your Order by email; this does not constitute acceptance. Your Order is accepted only when we send an email confirming dispatch.
5.3. We may be unable to accept your Order if, for example:
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Goods are unavailable or sold out;
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there is an error in the Description or price;
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we are unable to obtain payment;
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suppliers fail to deliver materials;
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a Force Majeure Event occurs.
5.4. Payment is taken at the time of Order. If we cannot fulfil the Order, we will refund you.
5.5. Each accepted Order will receive an Order number for reference.
6. GOODS: AVAILABILITY & QUALITY
6.1. All statutory consumer rights apply.
6.2. While we aim for accuracy, we cannot guarantee that:
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colours, stones, or finishes will match on all screens;
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packaging will always match images;
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every Description is fully error-free.
6.3. Certificates or grading reports (where applicable) are supplied by third-party graders. We do not verify or warrant their accuracy.
6.4. We warrant that Goods will conform to their Description and Order details on delivery, subject to reasonable variation and clause 6.2.
6.5. We are not responsible for defects caused by:
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misuse, negligence, or damage after delivery;
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unauthorised repairs;
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fair wear and tear;
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alterations requested by you;
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abnormal storage or handling.
7. DELIVERY, TITLE & RISK
7.1. Goods will be delivered to the address provided when ordering.
7.2. Risk passes to you upon delivery.
7.3. Title passes to you upon full payment and delivery.
7.4. Deliveries are made using third-party couriers. Additional courier terms may apply.
7.5. Delivery dates are estimates only and not guaranteed. Delays may occur due to customs, courier issues, or Force Majeure Events.
7.6. If we fail to deliver Goods, your remedy will be either:
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a full refund; or
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replacement Goods.
8. CANCELLATION & RETURNS
8.1. You may cancel an Order before acceptance.
8.2. For customers in the UK/EU (and extended voluntarily to non-EU customers), you may change your mind within 30 days of delivery, except for:
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bespoke or personalised Goods;
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earrings (for hygiene reasons).
8.3. You must return the Goods:
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unused, unworn, and in original condition;
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in original packaging with all labels and certificates.
8.4. You must pay return shipping unless the Goods are faulty.
8.5. Refunds (minus any permitted deductions) will be processed within 14 days of us receiving the returned Goods.
8.6. We do not refund import duties, taxes, or customs fees.
8.7. Exchanges are not available through the Website; a new Order must be placed.
8.8. We may end the contract if you fail to pay, provide necessary information, or accept delivery.
9. PRICE & PAYMENT
9.1. Payment is required at checkout. We accept the payment methods shown on the Website.
9.2. Prices:
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include UK VAT for UK customers;
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exclude VAT, duties, and taxes for international customers.
9.3. We may correct pricing errors and cancel Orders where pricing is incorrect.
9.4. All prices are in GBP unless stated otherwise.
9.5. International customers are responsible for all local taxes, customs duties, and import charges.
10. OUR LIABILITY
10.1. Nothing in these Terms limits our liability where unlawful to do so, including for:
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death or personal injury caused by negligence;
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fraud;
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your statutory consumer rights.
10.2. Subject to this:
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we are liable only for foreseeable losses caused by our breach;
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we are not liable for indirect or consequential losses;
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our maximum liability for any Order is the price paid for the Goods.
11. COMMUNICATIONS
“In writing” includes email. You agree we may contact you using the email provided with your Order or account.
12. GENERAL
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You may not transfer your rights under these Terms without our written consent.
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We may transfer or subcontract our rights and obligations.
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If a clause is invalid, the rest remain in force.
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No third party has rights under these Terms.
13. GOVERNING LAW
These Terms are governed by English law. You and we agree to the non-exclusive jurisdiction of the courts of England and Wales.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@anjna.com. Please note that returns will need to be sent to the following address:
Flat 501, 204 Great Portland Street, W1W 5QQ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@anjna.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anjna@anjna.com
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Questions about the Terms of Service should be sent to us at info@anjna.com.
Our contact information is posted below:
ANJNA Limited
info@anjna.com
46 Syon Lane, Isleworth, Middlesex, England, TW7 5NQ
+44787216552
15267699